Manual:Subscription/FAQ

ipSpace.net Subscription: Frequently Asked Questions

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Buy the ipSpace.net Subscription

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Personal ipSpace.net subscription (more) $ 299.00 Buy now

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General questions

How does it work?

You'll get access to my.ipSpace.net, from which you’ll be able to download all webinar materials and videos, or register for live sessions.

How long is a subscription valid?

One year from the date of the purchase.

Subscription renewals are valid for one year from the date of the purchase or one year from the expiration date of the current subscription, whichever is later.

What's included in the subscription?

  • Free attendance at all live webinar sessions during the subscription period.
  • Immediate unlimited access (for the duration of the subscription) to materials and downloadable videos of all ipSpace.net webinars ever delivered (check the list of materials).
  • Access to workshop slide decks.
  • Auxiliary materials are available with some webinars. These materials might be router configurations, Recommended Reading list, or Frequently Asked Questions. For the current list of all documents you get with the subscription check the (list of all available materials).
  • Additional documents like ExpertExpress Case Studies;
  • Priority access to sold-out webinars, allowing you to register at any time before the webinar starts.

What's not included in the subscription?

  • Attendance at on-site workshops
  • Attendance or materials for online courses

Can I get a discount for workshops or courses?

Yes. Subscribers with Personal or Professional subscription, or a workgroup version of these subscriptions (including Team Leader and CxO subscriptions), get a 10% discount on all workshop organized or co-organized by ipSpace.net, and 10% discount on full-price tickets (but not early bird tickets) for online courses.

There are no discounts for Compact subscriptions (individual or workgroup).

Can I download the video materials?

Yes. All webinars delivered after 2011 are available as downloadable MP4 videos, usually in 640 x 480 resolution (to minimize the required bandwidth). Some of the older webinars are available as downloadable WebEx recordings in ARF format.

How many people can use it?

Personal ipSpace.net webinar subscription is an individual subscription, but you can use it like a book. Team Leader and CxO subscriptions include access for 5 and 20 users respectively. Check out the workgroup subscriptions if you'd like to give access to ipSpace.net webinars to a larger team.

Buying the subscription

How can I buy it?

Go to the top of this page and press the Buy now button ;)

Alternatively, go to the ipSpace.net Subscription page for more options.

Can I pay with a bank (wire) transfer?

Yes. After selecting the desired subscription product, choose bank transfer or send me a quote on the checkout page, and fill in the form. We'll send you the proforma invoice with wire transfer instructions in PDF format, and a final invoice once we receive the payment.

Can I upgrade to a subscription or between tiers?

If you decide to upgrade within 3 months of purchasing a subscription or buying a webinar, you'll pay the difference between what you already bought and what you'd like to buy. More details.

Will I get a receipt for my purchase?

Yes. As soon as your credit card transaction is processed we'll send you a PDF receipt that you can use to reimburse your expenses.

Renewing the subscription

Are the renewals automatic?

No. You'll be able to renew the subscription at significantly reduced price a few weeks before it expires, but we'll never charge your credit card without your explicit authorization.

How do I renew the subscription?

You can renew the subscription at any time by using Add another year or Renew the subscription link in the Your user profile box (located in the right-hand sidebar of my.ipspace.net).

Two months before your subscription expires you'll start getting occasional e-mail notifications, and more explicit warnings on the first page of my.ipspace.net

Live Webinar Sessions

How many live webinar sessions can I attend?

Every subscriber gets access to all live webinar sessions within the subscription period. All you have to do is to register for individual sessions.

Where can I find upcoming live sessions?

Upcoming sessions are listed on ipSpace.net blog, on main ipSpace.net web site and on my.ipspace.net.

How long are the live webinar sessions?

Most live webinar sessions take between 90 minutes and 2 hours. I try to guestimate the length of a webinar when we start planning its contents (= before publishing its description on the web). However, the amount of material can drastically increase as I start researching the topic, as well as based on feedback I get from reviewers and vendors mentioned in the webinar.

Another unpredictable parameter are the attendee questions – I always answer all questions asked during the webinar, usually right at the time when they were asked. Numerous detailed questions can thus significantly increase the duration of the webinar – the OpenFlow webinar took almost 6 hours, with approximately half of the time spent on answering questions.

In the past, a live webinar session would go on as long as needed (the Data Center webinar sessions were 5+ hours long). While most attendees persisted throughout the webinar (and I always admired them – it must be really hard to listen to someone for hours), it was a grueling affair for everyone involved.

In early 2015 I changed that – a webinar that’s going to take more than approximately 2.5 hours is split into multiple sessions. If that’s predictable (= the slide deck is way too long for 2 hours), you get notified either when registering for the webinar or at least a few days before the event; otherwise, I’d just wrap up the session around 2 hour mark and schedule a follow-up session.

To summarize: a webinar session won’t take longer than approximately 2 hours (planning 2.5 hours is more than enough), and if we still run overtime, we’ll reconvene in approximately a week. In any case, all webinar sessions are recorded, and you usually get access to the recording within 24 hours of the live event.

How do I register for a live webinar session?

It's really easy:

  • Log into my.ipspace.net
  • Find the desired session in the Upcoming Webinars box
  • Click the Register link
  • Confirm the registration

After registering for a live session you'll get:

  • Confirmation email;
  • GoToWebinar registration details that you'll need to enter the virtual classroom;
  • Reminders 2 days and 4 hours before the session starts;
  • A follow-up email with video download instructions.

How do I get into the virtual classroom?

All the details you need are in the GoToWebinar registration email and in the reminders you get before the live session starts.

Don't worry if you lose all of them (or they landed in your Junk Mail folder) - a join the session link is waiting for you at the top of the first page of my.ipspace.net.

What can I do if I forgot to register?

You can join every webinar session straight from my.ipspace.net - a join the session link appears at the top of the page an hour before the live session starts.

Accessing Content

Where do I find digital books?

Digital books are listed in the Books tab on the first page of my.ipspace.net (after login).

Some of the books are also available as individual chapters. These books are listed together with webinars in the Technology Areas tab on my.ipspace.net. You'll find them by looking for suffix (book) in the title.

Where are the case studies?

ExpertExpress Case Studies are found in the Case Studies tab on my.ipspace.net.

Where are the router configurations?

Router configurations are available for some configuration-focused webinars, including some DMVPN and IPv6 webinars. You'll find them together with other webinar materials - look for files with .tar (gzipped TAR archive) extension. You'll need WinRAR or a similar tool to open them on Windows; Mac OSX and Linux usually include all the prerequisite software.

Compact Subscriptions

What is a compact subscription

Compact subscription is a lower-priced subscription that gives you access to all free and sponsored webinars plus 10 regular webinars of your choice.

You can add webinars to your compact subscription at any time and view the current status of your subscription using the Manage the subscription link on the first page of my.ipspace.net

What is a compact workgroup subscription

A compact workgroup subscription gives you multiple copies of compact ipSpace.net subscription at a lower price point. Each workgroup user is able to select a different set of 10 regular webinars she's interested in.

The workgroup administrator user interface will also allow you to see which webinars the users selected.

How does the compact subscription work?

When you have a compact subscription, the list of webinars on the first page of my.ipspace.net reflects their state, and a message on the top of the screen tells you you're using an account with limited subscription.

  • Webinars with a checkmark are already included in your subscription;
  • Locked webinars have no content that you can watch without adding them to the subscription;
  • Webinars marked with a star are featured webinar - you will be able to watch select videos from those webinars to check whether you find them interesting;
  • Webinars with no indicator next to their name have at least some public content that you can watch without adding them to your subscription. They could be free or sponsored webinars, or we made parts of them public – for example, sections delivered by a guest speaker.

Once you click on a webinar name, you get the webinars contents, yet again with indicators (identical to the ones explained above) telling you whether you can access a particular video or PDF file or not. If you're trying to access a paid webinar that's not part of your compact subscription, the message on the top of the screen tells you how to add it to your subscription.

You can always access public parts of a paid webinar, but if you want to access the rest of the webinar (content with lock icon next to its name), you have to add the webinar to your subscription.

When you decide to add a webinar to your subscription, simply click the add webinar to your subscription link on the top of the page to open the ipSpace.net Subscription Management where you can confirm that you want to add a webinar to your subscription. Please note that this action is not reversible.

The ipSpace.net Subscription Management page also shows you:

  • How many webinars you can add to your subscription;
  • Which webinars you've already added to your subscription;
  • Which free/sponsored webinars you can access;

You can access that page at any time by clicking the Manage the subscription link in the Your user profile part of right-hand sidebar of almost any page on my.ipSpace.net.

Trial Subscriptions

What is a trial subscription

Trial subscription shows you the breadth of ipSpace.net webinars. It gives you access to all free and sponsored webinars plus a number of featured webinars.

When you start a trial subscription, you get access to select videos from three featured webinars. However, we're adding a new featured webinar every month, giving you access to ever-increasing range of content.

If you like a featured webinar, you can buy it at significant discount (you'll receive the necessary information in monthly mailings), and all the purchases you make count toward the price of a regular subscription should you decide to buy it. For more details, read the Upgrading to an ipSpace.net Subscription document.

How does trial subscription work

The trial subscription user interface is very similar to compact subscription (see above), the only difference being that you cannot add paid webinars to a trial subscription… but of course you can always buy them (and slowly build your way toward a full subscription).