Buying Products: Frequently Asked Questions

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Credit card transactions

Will I get a receipt for my credit card transaction?

Yes. When paying with a credit card you get an automatically-generated receipt, which is good enough for 99.9% of the buyers. If your accounting needs an invoice, please contact us after receiving the receipt.

Can you put my Tax/VAT ID on the receipt/invoice?

Absolutely. Tax/VAT ID is one of the optional items you can enter when paying with a credit card or bank transfer. If you enter it, we’ll add it to the receipt/invoice.

I never got the receipt (or the dog ate it). Can you resend it?

We can do that. Contact us, explain your challenge, and we'll help you... but there's a faster way to get it done:

  • Open your profile page;
  • Find the credit card transaction in the list of transactions at the bottom of the page (it should be the first entry in the list);
  • Clicking the Receipt link in the right-hand column will display your receipt (if the Receipt link is not there you'll have to contact us);
  • Click the Print link to print it.

Can I remove my name from the receipt?

Yes. Follow the instructions from the previous section and turn off Include first/last name in address and Include target user in product description checkboxes.

Using Wire Transfer

Can I pay with a bank transfer?

Yes, assuming the amount is greater than $250.

Obviously you’ll need bank (wire) transfer details. Generate a quote or proforma invoice:

  • Select the desired option from the Checkout screen;
  • Fill in your details.
  • We’ll send you a document that will contain all the details, including the reference# to specify on the payment.

In many cases you’ll get the requested document automatically, sometimes we’ll have to do it manually, and it might take a few business days to get back to you.

Quote or proforma invoice? We don’t care, and neither should you, but some accountants prefer one over the other, so we have both options.

Can I pay in Euros or Swiss Francs?

Yes, if you decide to do a bank transfer. All credit card transactions are in USD.

Proforma invoice currency is automatically set to EUR or CHF based on your country.

If you’re in Single Euro Payment Area (SEPA), please don’t try to optimize your payment by paying in USD. Bank transfer costs will quickly exceed any potential savings.

My accounting needs an invoice

If you’re paying with a credit card, see “Will I get a receipt for my credit card transaction?

If you’re paying with a bank transfer:

  • Create a quote/proforma invoice;
  • Do the bank transfer;
  • We’ll send you the final invoice once we receive your payment.

Note to Purchasing Departments

I have to raise a Purchase Order

Please don’t. Seriously. Let’s keep things simple (assuming you can’t use a credit card):

  • Generate a quote or proforma invoice;
  • Do the wire transfer;
  • You’ll get the digital product as soon as we get the payment;
  • We’ll send you the final invoice at the same time.

Generating a purchase order will just significantly prolong the process.

My purchasing department needs your details

Here’s a collection of every possible detail anyone ever asked for. We sincerely hope your purchasing department finds what they need in there, we can't imagine what other information we would be happy to share with them. In any case, if they're looking for something reasonable that's not yet on that page, please contact us.

Reselling Products

Do you work with resellers?

Yes. We have absolutely no problem if you buy our products for someone else.

Do you have reseller discounts?

Yes and no.

If you want to buy a single copy of one of our products just because your existing customer asked you to do so, please don’t expect us to give you a discount – charge them whatever you wish for the additional administrative efforts you have to go through, but we see absolutely no reason to lower our prices just because someone loves to shift the paperwork burden.

However, if you believe enough in our products to buy a bunch of them and resell them as individual products to your customers, please check out the workgroup pricing – discounts start as soon as you buy at least five products at the same time.

Finally (just to avoid any potential confusion), if your customer comes to you asking for a workgroup subscription, and you pass that request to us, it’s still a single product – see the second paragraph above.

How can I buy an product for my customers?

  1. Please ask the customer to give you the URL of the product they want you to buy. It should look something like
  2. Select whether you want to pay with a credit card or a wire transfer (in which case you’d need a quote or proforma invoice).
  3. Please don’t complicate everyone’s life with a P/O. It won’t speed up the process.

Paying with a credit card

If you’re paying with a credit card enter

  1. customer’s name and email in end-user contact details box
  2. your company’s details in address and company details box
  3. your name (or whoever’s name you want to see on the credit card receipt) in the billing name field
  4. your email address in the billing email field.
  5. credit card details in the credit card details box

… and press the BUY button.

You’ll get the credit card receipt on the next page and it will be sent to you in an email if you entered your email address in the billing email field. If you left the billing email field empty, we’ll send the credit card receipt to the customer.

After the payment processor approves the credit card transaction, our system automatically adds the end-user into our database and sends them a welcome email with the log-in details.

Paying with a wire transfer

  1. Enter your details (name, email, company) in the Administrative Contact Details section.
  2. Enter the end-customer details in the End-User Contact Details section.
  3. Click the Send button.

You’ll either get an automatically-generated proforma invoice or a confirmation that we received your request (and we’ll send you a proforma invoice within a few business days).

When you pay the invoice, we’ll add the end-user into our system, and they’ll get a confirmation/welcome email. That process is wholly automated, so make sure you enter the correct end-user details when requesting the proforma invoice.

At the same time we’ll send you the final invoice.

Can I renew subscriptions for my customers?

Absolutely. However, we cannot give you the special pricing we give to end-customers paying with credit cards.

The only reason we’re able to give special pricing to the end-customers working directly with us and paying with credit cards is due to no extra administrative load on our end. If they force both of us to go through paperwork wars, it will cost them extra.